Customer service is an industry due for a disruption and an overhaul. The vast majority of the industry still operates via phone banks and touch-tone menus, or clunky online frequently asked questions. We’re all sick of waiting on hold or hoping someone on YouTube might have made a tutorial on how to fix a technical error.
But efforts to completely automate the process have been met with frustration: Phone voice-recognition menus are frustrating, and chat bots by themselves aren’t quite good enough to address consumer needs.
It’s
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
Spring Special
Save 30% Off an ADWEEK Subscription Today!
Already a member? Sign in